Return & Refund Policy

Last updated: August 29, 2026

At Elora Beauty, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please review our return and refund policy below.

1. Returns

You may request a return within 7 days of receiving your order, provided that:

• The product is unused and in its original condition.

• The product is in its original packaging.

• The product is not damaged, opened, or used.

• Proof of purchase/order details are provided.

Due to hygiene and safety reasons, certain beauty, skincare, cosmetic, and personal-care products may not be eligible for return once opened or used.

2. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please send us:

• Your order number

• Clear photos/videos of the product

• Photos of the packaging, if applicable

After reviewing your request, we will provide the appropriate solution, which may include a replacement or refund.

3. Non-Returnable Items

The following items may not be eligible for return:

• Opened or used beauty/cosmetic products

• Personal-care or hygiene products that have been opened

• Products damaged due to misuse

• Products without their original packaging

• Clearance or final-sale items, where applicable

4. Refunds

Once your return is approved and the product is received and inspected, we will notify you about the refund.

Approved refunds will be processed using the applicable payment method. Processing time may vary depending on your bank or payment provider.

For Cash on Delivery (COD) orders, any approved refund will be arranged through a suitable refund method after confirming the customer's details.

5. Return Shipping

If the return is due to receiving a damaged, defective, or incorrect item, Elora Beauty may cover the applicable return shipping cost.

For returns due to a change of mind or other reasons not caused by Elora Beauty, the customer may be responsible for the applicable return shipping charges.

6. Order Cancellation

If you wish to cancel your order, please contact us as soon as possible. Once an order has been shipped or delivered to the courier, cancellation may no longer be possible.

7. How to Request a Return or Refund

To request a return or refund, please contact our customer support with your order number and reason for the request.

Email: [Your Support Email]

We will review your request and guide you through the next steps.

8. Policy Changes

Elora Beauty reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page.

Thank you for shopping with Elora Beauty.