Terms of Service

Last updated: August 29, 2026

Welcome to Elora Beauty. By accessing or using our website and purchasing our products, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. General

Elora Beauty operates this online store to provide beauty, skincare, cosmetic, and personal-care products to customers in the United Arab Emirates (UAE).

By using our website, you confirm that you are legally capable of entering into a purchase agreement.

2. Products and Information

We make reasonable efforts to ensure that product descriptions, images, prices, and other information on our website are accurate.

However, product colors, packaging, appearance, and specifications may vary slightly from the images shown on the website.

We reserve the right to correct errors, update product information, or change product availability at any time without prior notice.

3. Prices and Payments

All prices displayed on our website are shown in UAE Dirhams (AED) unless otherwise stated.

We reserve the right to change product prices at any time.

Payment methods available at checkout will be displayed during the ordering process.

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, delivery address, and payment details where applicable.

After placing an order, you may receive an order confirmation. An order is considered accepted once it has been confirmed by Elora Beauty.

We reserve the right to cancel or refuse an order in cases including suspected fraud, incorrect pricing, product unavailability, or inaccurate customer information.

5. Cash on Delivery

If Cash on Delivery (COD) is available, customers agree to provide a valid phone number and delivery address and to accept the order upon delivery.

Repeated refusal of confirmed orders may result in restrictions on future COD orders.

6. Shipping and Delivery

We aim to process and deliver orders within the estimated delivery timeframe shown on our website.

Delivery times may vary due to courier delays, public holidays, incorrect addresses, weather conditions, or circumstances outside our control.

Customers are responsible for providing a complete and accurate delivery address and contact information.

7. Returns and Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review that policy before placing an order.

8. Prohibited Use

You agree not to use our website:

• For any unlawful purpose.

• To commit fraud or attempt fraudulent transactions.

• To interfere with the operation or security of our website.

• To copy, reproduce, or misuse our website content without permission.

• To submit false or misleading information.

9. Intellectual Property

All content on the Elora Beauty website, including logos, brand names, images, product descriptions, graphics, text, and website design, is owned by or licensed to Elora Beauty unless otherwise stated.

You may not reproduce, copy, distribute, modify, or use our content for commercial purposes without our written permission.

10. Third-Party Services

Our website may use third-party services such as payment providers, courier companies, analytics services, advertising platforms, or other service providers.

These third parties may have their own terms and privacy policies, and Elora Beauty is not responsible for their independent policies or practices.

11. Limitation of Liability

To the extent permitted by applicable law, Elora Beauty will not be responsible for losses or damages resulting from circumstances beyond our reasonable control, including courier delays, technical problems, payment-provider issues, or incorrect information provided by customers.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded under applicable law.

12. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect customer information.

13. Changes to These Terms

Elora Beauty reserves the right to update or modify these Terms of Service at any time.

Any changes will be posted on this page with an updated "Last updated" date.

14. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Elora Beauty
Email: [Your Support Email]
Phone/WhatsApp: [Your Phone Number]
United Arab Emirates

By using our website or placing an order, you acknowledge that you have read and agreed to these Terms of Service.